EstatellDocumentation

Overview

The Details screen in Settings holds your property's name, times, night audit rules, age groups and support access.

Settings → Details holds the facts about your property. It has seven tabs. Each tab saves on its own.

The Details screen with its seven tabs numbered

#TabWhat it is forPage
1ProfileName, logo, address, phone and email.Profile and business licence
2Business licenceRegistered name, registration number, tax number and licences.Profile and business licence
3GeneralCurrency, time zone, language, check-in and check-out times, room assignment.Check-in and check-out
4OperationsNight audit time, missed arrivals, overdue departures, weekend nights.Operations
5Age groupsWho counts as an infant or a child.Age groups
6Meal periodsBreakfast, lunch and dinner times.Meals
7Support accessWhat the Estatell team may see and do.Support access

Before you start

  • Permission: Manage property settings. Owners and managers have it by default.
  • Finish the Basics step of setup first. Until then, the Details screen asks you to Set up basics.

How saving works

  1. Change a field. Save stays grey until something changes.
  2. Select the save button at the bottom of the tab, for example Save profile.
  3. If you try to leave a tab with unsaved changes, Estatell asks you to Cancel, Discard or Save.

Each tab saves alone. Changes on one tab are never saved by another tab's button.

What locks at go-live

SettingBefore go-liveAfter go-live
CurrencyYou can change it on General.Fixed.
Time zoneYou can change it on General.Fixed.
CountryChanged on the Basics step of setup.Fixed.
Everything else on DetailsYou can change it.You can still change it.

Money and business dates depend on the currency and time zone. That is why they stop changing once guests are booked. Learn more in Go live.

Special cases

SituationWhat happensWhat to do
You open Details before Basics is doneEstatell shows Complete property basics and a Set up basics button.Select Set up basics and finish that step.
You have no permission to manage settingsThe Details screen does not open.Ask an owner or manager.
You need to change the countryThe country is not on this screen.Before go-live, use Change country on Basics. After go-live, contact Estatell support.
A support person is signed in as youThe Support access tab says "Not available during support access."Change the switches yourself, outside a support session.

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