Dorm beds

A dorm is sold by the bed, not by the room. Book 4 beds and Estatell makes 4 units in one reservation, one for each guest. Each backpacker can check in, move bed, check out or be marked no-show on their own.

You book beds on the same form as rooms. The reservation is a group, so the billing choices are the same.

Room or bed

	Room room type	Bed room type (dorm)
You sell	The whole room	One bed
Line asks for	Adults, children and a room	Number of beds and a bed for each
Guests per unit	As many as the room holds	One
Price	Per room, per night	Per bed, per night
Child ages	Set the child price	Not used
Example	Garden Room, 2 adults	6-Bed Dorm, 4 beds

The room type decides which one you get. Your owner sets it in Room types.

Before you start

Permission: Manage reservations. Owners, managers and front desk staff have it by default.
Set up first: a dorm room type with its beds, and a rate plan linked to it. See Rooms and beds.

Book beds

Open the booking form and fill in the stay.
In Rooms and beds, pick the dorm Room type and the Rate plan.
Enter the Number of beds. A line for 4 beds adds 4 units.
Pick the beds. Each bed has its own field: Bed 1, Bed 2 and so on. Only beds free on every night are listed. Leave a field as Select later if you do not know yet.
Check the price in Rate. It is the price of one bed times the number of beds.
In Guests, add one guest for each bed. Pick the bed in Stays in.
If the beds are for different dates, add a line for each date range.
Select Create booking.

Example	Result
6-Bed Dorm, Dorm Bed plan, 3 to 9 Oct, 4 beds, a flat MYR 45.00 a night	4 units. Each bed costs 6 nights × MYR 45.00 = MYR 270.00. The line total is MYR 1,080.00.

Who pays

With two or more beds, the Billing choice appears in the summary. It works as in Group bookings.

Billing	Use it when
Each unit pays	Four friends travel together but each pays their own bed.
Master folio pays	One person, such as a tour leader, pays all the beds.
Master folio pays all	The leader also pays everything the backpackers buy.

After booking

Task	How
Pick or change a bed	Open the unit's menu on the reservation page and select Assign bed or Move bed. See Assign rooms and beds.
Check in one bed	Open the unit and check it in.
Check out one bed	Open the unit and check it out.
Cancel one bed	Open the unit's menu and cancel it. The other beds stay.
Add a bed	Select Add unit on the reservation page. Beds go in one at a time.

Special cases

Situation	Example	What happens	What to do
Not enough beds are free	The dorm has 6 beds. 4 are free on 15 Oct and you ask for 5.	• Nothing is saved. • "No unit is available on 15 Oct 2026."	• Lower the number of beds. • Or pick other dates.
A bed is picked on two lines	You pick Bed 3 on line 1 and again on line 2.	• The picker on line 2 shows Bed 3 as taken.	• Pick another bed.
A bed is not free on one night	Bed 2 is taken on 16 Oct, and the stay runs 14 to 18 Oct.	• The bed is not listed. • Or "This bed is not free on 16 Oct 2026."	• Pick another bed. • Or split the stay into two lines.
You leave the beds as Select later	You book 4 beds and pick none.	• The units book without a bed. • Each bed box shows Auto.	• Assign a bed at or before check-in. • If your property turns on auto-assign, Estatell picks one at check-in.
An in-house guest has no bed	A backpacker checked in with no bed.	• The night audit stops at this guest.	• Assign a bed, then run the night audit again.
Two guests on one bed	You add a second guest to Bed 2.	• "A bed unit holds one guest."	• Add the second guest to another bed.
One backpacker leaves early	Four friends book 6 nights. One checks out after 3.	• Only that bed's unit changes. • The other beds stay in house.	• Nothing else to do.
One backpacker does not arrive	Bed 4 never shows.	• If your property marks missed arrivals as no-show, the night audit does it for that unit and frees the bed. • If not, the unit stays Confirmed as a late arrival.	• Check the night audit list. • Or mark the unit no-show yourself. See No-show.
A guest wants a different bed	A light sleeper wants a lower bunk.	• Move bed asks for the first night, the new bed and a reason.	• Pick a free bed and enter the reason.
Each bed on its own bill	Four backpackers book with Each unit pays.	• Each unit gets its own folio. • Charges and payments stay apart.	• Take each guest's payment on their own folio.
Rooms and beds in one booking	A teacher books 2 private rooms and 3 dorm beds.	• One reservation with 5 units.	• Nothing. Use one line for each room type.
The whole dorm for one night	A scout troop books all 6 beds on 16 Oct.	• 6 units under one reservation. • Billing and name work as for any group.	• Enter a Group name such as "Scout Troop 12".
You change the price of a bed line	You enter a total of MYR 200.00 with ✎ on a 4-bed line.	• Every bed gets the same total of MYR 200.00. • You must enter a reason.	• Enter the reason. For one bed only, use Change price on that unit.

Dorm beds

Room or bedCopy Anchor Link

Before you startCopy Anchor Link

Book bedsCopy Anchor Link

Who paysCopy Anchor Link

After bookingCopy Anchor Link

Special casesCopy Anchor Link

Related pagesCopy Anchor Link