Overview

Every reservation starts on the same booking form. The Reservation mode field at the top picks the kind. You can switch mode without losing what you typed.

New bookingSalin pautan tajuk

Use New booking when a guest books by phone, WhatsApp, email or an agent. For a guest who is at the desk now, use Walk-in instead.

Before you startSalin pautan tajuk

• Permission: Manage reservations. Owners, managers and front desk staff have it by default.
• Set up first: at least one room type, a rate plan with rates for the dates, and your booking sources.

Open the formSalin pautan tajuk

Open Reservations › All reservations, select New, then New booking.

You can also start a booking from:

Fill in the staySalin pautan tajuk

1. Check Arrival. It starts at the business date. Pick a later date for a future booking.
2. Pick Departure. The number of nights shows between the two dates.
3. Change the times only if the guest told you when they arrive or leave. The times start at your check-in and check-out times. They are for planning only and never change the price.
4. Pick the Source. The table below shows what each source needs.

Add rooms and bedsSalin pautan tajuk

5. In Rooms and beds, pick the Room type and the Rate plan. The price shows in Rate as soon as both are set.
6. Set Adults and Children. For each child, enter an age from 0 to 17. The age sets the child price.
7. Pick a room in Room / Bed, or leave it as Select later. Only rooms free on every night are listed. If your property turns on auto-assign, the empty choice says Auto-assign.
8. To book more rooms, select Add line. Each line is one room type and rate plan. A dorm line asks for the number of beds instead.

With two or more units, a Group name field appears next to the source. Leave it empty to show the booker's name. The Billing choice in the summary decides who pays. See Group bookings.

Add the guestsSalin pautan tajuk

9. In Guests, type the booker's name or phone. Pick a match to use an existing guest, or keep typing to create a new one.
10. Pick the guest's Nationality. It is required, because tourism tax depends on it.
11. In Stays in, pick the unit the guest stays in, or Not staying if the booker does not stay.
12. To add more guests, select Add guest. A unit can have no guest yet. Add them later on the reservation page.

FinishSalin pautan tajuk

13. Optional: add a discount on the Discounts tab, extras on the Add-ons tab, and special requests on the Notes tab (up to 2000 characters).
14. Check the Summary on the right, then select Create booking.

The reservation page opens with the new reference number.

Special casesSalin pautan tajuk

Related pagesSalin pautan tajuk

• Reservations
• Walk-in
• Past stay
• Migrated and old stays
• Group bookings
• Dorm beds
• Day use
• Add-ons