Day use

Day use sells a room for a number of hours on one day, for example 10:00 to 14:00 for MYR 95.00. Transit hotels and resorts sell it to travellers between flights, or to a wedding party getting ready.

Day use is sold at the front desk only. It never shows on your public site, the company portal or a channel such as Booking.com.

Before you startSalin pautan tajuk

• Permission: Manage reservations. Owners, managers and front desk staff have it by default.
• Set up (optional): a rate plan with the pricing basis Day use gives you a price for each number of hours, the hours it sells and the hours of the day it is sold in (Sold between, for example 08:00 to 18:00). See Rate plans and Rate calendar.
• Without a Day use plan, you can still sell day use. Pick No plan · enter price and type the amount. See Sell without a Day use plan.
• The Stay type switch shows on the booking form when your property has a room type sold by the room.
• Day use works for rooms, not dorm beds.

Day use or overnightSalin pautan tajuk

Book day useSalin pautan tajuk

1. Open the booking form, or select Walk-in for a guest at the desk.
2. Switch Stay type to Day use. The form changes to Date and start.
3. Pick the date and the Start time. A booking starts at 10:00. A walk-in starts at the next half hour. Start on the hour or the half hour.
4. Pick the Room type.
5. Pick the Rate plan. Your Day use plan is listed first. No plan · enter price is last.
6. Pick Hours. Each choice shows the price, for example "4 hours · MYR 95.00". The end time shows below, for example "Ends 14:00".
7. Pick the Room. Only rooms that are free for those hours are listed.
8. Set Adults and Children.
9. To book more rooms, select Add line. Every line starts at the same time.
10. Add the guests, then select Create booking.

A day use line has no beds and no Discounts tab. The Add-ons tab leaves out items that charge every night.

The reservation page shows the block as "Day use · 4h" on the unit, and in Stay in the summary.

Change the priceSalin pautan tajuk

Select ✎ next to the price. Type the new amount, for example 80.00, and a reason if you want one, for example "Regular guest rate". The hours and the room stay the same. The same works in Add unit on the reservation page.

Sell without a Day use planSalin pautan tajuk

Pick No plan · enter price in Rate plan when your property has no Day use plan, or when the guest wants hours the plan does not sell.

1. Pick the Room type.
2. In Rate plan, pick No plan · enter price.
3. Type the Hours, for example 8.
4. Pick the Room.
5. Type the price, for example 150.00. Add a reason if you want one.

On the reservation page, the folio and the reports, the plan of such a unit shows as Entered price.

If you pick a Day use plan and then a start or hours it does not sell, the line moves to No plan · enter price by itself. A note says why, for example "Outside what Day use sells. Enter the price."

Enter a day use after it startedSalin pautan tajuk

Sometimes the guest is already in the room, or already gone, when you enter the booking. For example, a guest came at 02:00, left at 12:00, and you enter the stay at 15:00.

Today, with Walk-inSalin pautan tajuk

1. Open Walk-in and switch Stay type to Day use.
2. Set the Start time to when the guest came, for example 10:00. A start earlier today checks the guest in at that time.
3. Pick the Room type.
4. Pick the Guest status:
   • Still in house: the guest is in the room now. Check them out later as usual.
   • Already checked out: the guest has left. Set End to when they left, for example 13:40.
5. Pick the Room, add the guest and take the payment.
6. Select Save and check out, or Check in for a guest still in house.

For a day use that started earlier today, the plan's Sold between hours and its smallest and largest number of hours are not checked. The plan still needs a price for the hours. If it has none, the line moves to No plan · enter price.

A guest who leaves on the day they arrivedSalin pautan tajuk

An overnight guest who checked in today and leaves before midnight can be checked out as a day use. Open the unit menu and select Check out as day use. Estatell charges the hours the guest stayed, from a Day use plan or an amount you enter, instead of the night. The room is free again for the nights the guest booked.

After midnight this is not offered, because the guest has stayed the night. Use the normal check-out.

What happens on the daySalin pautan tajuk

Before check-in, a Confirmed day use shows as a scheduled row on the guest's folio.

TaxSalin pautan tajuk

The Tourism tax is not charged on day use. The day use charge has its own taxes. An owner sets them on the Day use tab of the Room revenue page. The tab is there even without a Day use plan. Malaysian customs guidance says day use has no tourism tax, unless the guest is charged the per-night room rate. For that case, add the tax on the Day use tab.

Change a day useSalin pautan tajuk

Night audit and reportsSalin pautan tajuk

• The night audit posts no room charge for day use, because it has no nights.
• A day use still Checked in at the audit shows in the Not checked out warning, with "Day use · ended 14:00". Check the guest out. The warning returns at every audit until you do.
• The audit never adds a night to a day use, whatever your overdue departure setting says.
• Occupancy, ADR and RevPAR count overnight stays only. Day use has its own columns in the Occupancy report.
• Meal counts leave day use out, even when the unit's plan includes breakfast.
• Arrivals, Departures and In-house show "Day use · 10:00–14:00" in place of the number of nights. In-house lists a day use on its date.
• The Timeline View draws a day use as a small clock mark in its date cell. The hours show when you hover.

Special casesSalin pautan tajuk

Related pagesSalin pautan tajuk

• Reservations
• Create a booking
• Walk-in
• Past stay
• Rate plans
• Rate calendar
• Cancel and no-show
• Run the night audit