Undo check-out
Put a unit checked out by mistake back to Checked in, on the same day.
Use Undo check-out when you checked out the wrong unit, or the guest stays on. The unit goes back to Checked in and its folios reopen. It works only on the same business date, before the night audit.
Before you start
- Permission: Undo a check-out made today. Owners and managers have it by default.
- The unit was checked out during today's business date.
- The room the guest used is still free tonight.
Steps
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Open the reservation. On the Units tab, pick the unit.
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Select the ⋯ menu on the unit, then Undo check-out.
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Read Folios that reopen and Stays on the folio.
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Enter the Reason. It is required.
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Select Undo check-out.
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If the guest stays another night, extend the stay. See Change a stay.
What happens
- The unit goes back to Checked in.
- The folios that check-out closed reopen, with their invoice numbers.
- Payments and refunds made at check-out stay as they are.
- The room stays Dirty until housekeeping cleans it.
- The activity log records it with the reason.
Special cases
| Situation | Example | What happens | What to do |
|---|---|---|---|
| After the night audit | The guest checked out yesterday. | • Undo check-out is not in the menu. • "The business date has changed since this was done, so it cannot be undone." | • Make a new booking if the guest is back. |
| The room is taken tonight | Room 104 was given to a walk-in. | • "Another guest holds this room tonight, so the check-out cannot be undone." | • Move the other guest, then try again. |
| The folio went to the city ledger | The company was invoiced at check-out. | • "A folio of this unit was settled to the city ledger, so the check-out cannot be undone. Issue a credit note on its AR invoice instead." | • Issue a credit note on the invoice. |
| After an early check-out | The guest left early, then came back. | • The removed nights and the fee do not come back. | • Extend the stay, and reverse the fee on the folio. |
| A refund was given at check-out | MYR 100.00 deposit refunded. | • The refund stays. | • Take a new deposit if needed. |
| You cannot see Undo check-out | A front desk user. | • The menu item is not shown. | • Ask a manager or owner. |